COVID-19 SAFETY POLICIES
Please check our Covid-19 Safety page for our new policies to help keep you and our team members safe.
ARE RESERVATIONS NECESSARY?
We highly recommend making reservations in advance, but feel free to call on short notice, as we may have extended hours for working moms, busy students, or second-shifters, and we might have an opening or cancellation.
WHAT IF I HAVE TO CANCEL/RESCHEDULE MY APPOINTMENT?
In consideration of our other guests and our service providers, Eden Michele Salon requires 24-hour notice of any cancellations.
Guests who cancel within 24 hours and “no-show” reservations will be required to pay a 50% deposit for future reservations. If guests cancel within 24 hours or does not show up for the future reservation, the guest will forfeit the 50% deposit.
CAN I BRING MY CHILD(REN) TO MY APPOINTMENT?
For the safety of your children and the comfort and consideration of all salon guests, Eden Michele Salon does not permit children in the salon area unless they are receiving services. Children 12 and under receiving salon services must be accompanied by an adult who is not receiving services.
WHAT IF I AM LATE TO MY APPOINTMENT?
Appointments are booked very carefully and your appointment time is set aside specifically for you. Our next guest also has time booked especially for him or for her so we work hard to stay on schedule. In case of late arrival, we will do our best to accommodate your original appointment.
If you do arrive late for your appointment within 10 minutes, we will do our best to accommodate your appointment using one or both of the following measures:
- If all the services can not be completed in the available timeframe, your service provider will forgo your complimentary sensory experience.
- If it is necessary to shorten the appointment even more, your service provider will work with you to make changes (i.e an edge up or bang trim instead of a cut, a partial highlight instead of a full, or no styling).
While we will always try to accommodate appointments in this manner, the likelihood that we will be able to take an appointment after the scheduled time varies. In general, we are able to accommodate guests (with the modifications listed above). If a guest is more than 10 minutes late, it is most likely that we will need to reschedule an appointment entirely.
WHICH FORMS OF PAYMENTS ARE ACCEPTED?
Eden Michele Salon accepts cash, Visa, Mastercard, Discover, American Express, Apple Pay and Samsung Pay. At this time, checks are not accepted.
WHAT IF I AM UNHAPPY WITH MY SERVICE?
Our goal is 100% customer satisfaction. However, if you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon. Guests are required to call within one week of the service received.
WILL YOU REMIND ME OF MY FUTURE RESERVATIONS?
Eden Michele Salon may remind guests through phone calls, texts or emails about future reservations; however, it is the responsibility of the guest to remember the date and time of reservations.
WHAT IS THE POLICY ON PRODUCT RETURNS?
We know it happens, sometimes a product does not do what you want it to. Come on in for a complimentary consultation and let one of our service providers show you how to get the results you are looking for. In the unlikely event that you are still not satisfied, you are welcome to return the product for an exchange within 30 days of the original purchase with a valid receipt. Unfortunately, we cannot accept the following items for an exchange: makeup and makeup brushes, brushes or products that have been used more than a few times.
HOW DO I CHOOSE THE RIGHT TREATMENTS AND PRODUCTS?
We offer complimentary consultations, and can make recommendations to fit your wants and needs. We are always available to answer your questions.
WHAT IS AN APPROPRIATE GRATUITY?
Gratuities are appreciated although they are not required. The industry standard is 15-20% total. Gratuities can be made by credit card, cash or by personal check, which is made payable directly to the recipient of the check.
I’M GETTING MARRIED AND NEED TO SCHEDULE A BRIDAL APPOINTMENT. HOW CAN I DO THAT?
Congratulations! We’d be honored to prepare you for your special day. Please email us at firstname.lastname@example.org. In the email, please include your wedding date and pictures of your desired hairstyle. You will be scheduled for a consultation with an appropriate Bridal Team Stylist and a contract will be created based on your consultation. Typically, a deposit of 50% of your total service will be due upon initial approval to reserve your date.
I WOULD LIKE TO TRY ANOTHER STYLIST, BUT I DON’T WANT TO OFFEND MY CURRENT STYLIST.
Each of our staff understands that as hard as they try, they will not be the right fit for every guest. Our guest services staff frequently suggests other stylists when the requested one is busy—all of our stylists are okay with that. You won’t hurt anyone’s feelings when you decide to make a change and in fact, we have guests that rotate who they see, just to mix it up. Sometimes a change is what you need, and we hope that when you do make a change, you make a change of service providers within our salon, and not a change of salons. So choose who you want and don’t worry about it. Your old stylist will still talk to you, smile at you and most definitely will not be offended.